Cancellation & Refunds
This page explains how cancellation, recurring subscriptions and refund requests will be handled when DealRadar production billing is enabled.
1. Current billing status
DealRadar currently publishes Free, Premium and Pro plan information, but live Stripe checkout is not yet enabled through the DealRadar website.
Premium is listed at £9.99 per month and Pro at £24.99 per month. These paid plans are intended to operate as recurring monthly subscriptions when production billing is enabled.
2. Payment processing
When live billing is enabled, DealRadar intends to use Stripe to process subscription payments.
Stripe may provide the checkout and subscription-management interfaces used to manage payment details, renewals and cancellations.
3. Cancelling a subscription
When paid subscriptions are live, DealRadar will provide an appropriate method for cancelling a recurring Premium or Pro subscription.
The final production cancellation flow will be confirmed before live billing is made available.
4. Effect of cancellation
Unless otherwise stated during the live cancellation process, cancelling a subscription is expected to prevent the next recurring renewal rather than immediately ending access already paid for.
Where applicable, paid-plan access may continue until the end of the current paid billing period.
5. Refunds
Cancellation does not automatically mean that a payment already processed will be refunded.
Refund requests may be reviewed individually, taking account of the circumstances, the service provided and any rights that apply under relevant law.
6. Renewal payments
When recurring subscriptions are live, a subscription that has not been cancelled before its next renewal may be charged again according to the billing interval agreed during checkout.
Users will be responsible for cancelling subscriptions they no longer want using the subscription-management method made available by DealRadar.
7. Failed or incomplete payments
When production billing is enabled, failed, reversed or incomplete subscription payments may result in paid features being restricted or removed.
Stripe may also attempt payment recovery according to the billing settings that apply to the subscription.
8. Marketplace results and refunds
DealRadar provides sourcing and resale decision-support tools. A subscription does not guarantee suitable listings, listing availability, resale prices, completed sales or profit.
Marketplace conditions and individual resale outcomes are therefore not, by themselves, guarantees of eligibility for a refund.
9. Your legal rights
Nothing on this page is intended to remove or restrict rights that cannot lawfully be excluded under applicable consumer law.
Where mandatory legal rights apply, those rights take priority over any conflicting wording in this policy.
10. Billing support
For billing, cancellation or refund questions, contact DealRadar at [email protected].
Do not send full payment-card details, passwords, Stripe credentials or other sensitive authentication information by email or Discord.
You can also review the support options on the Contact page.